Shipping
Contact Us
Customer Care: plainlux1@gmail.com
Operating hours: Monday to Friday - 9am-5pm
SHIPPING
Orders are processed Monday - Friday (excluding public holidays) from 9am - 5:00pm AEST depending on how busy we are at the warehouse, it can take 1-2 business days for orders to be shipped.
Tracking advice will be sent to your email once your order has dispatched.
In some cases, we may need to contact you before your order can be shipped. To ensure there is no delay, please respond to any email/phone call from our team.
In the event of a large online promotion, our orders team can get quite backed up due to a massive influx of orders in a short amount of time.
DELIVERY TIMES
|
LOCATION |
COST |
TIME |
|
Australia Standard - Authority to leave |
$10.95 |
3-5 Business Days |
|
Australia Standard - Signature required |
$10.95 |
3-5 Business Days |
|
Australia Express - Order before midday |
$15.95 | 1-2 Business Days |
* Shipping time may vary according to Australia Post and Courier time frames and zones these times do not include order processing time.
* Shipping times will vary dependent on your delivery location, it takes less time to delivery to Metro than to rural addresses, please make sure you factor these added times in when placing your order.
* Express orders placed weekdays before 2pm AEST will leave our warehouse on the same day. Orders placed outside of these times will leave the next business day. *Delivery time will then be based on Australia Post or the Courier Company.
Coronavirus Update
*Couriers/AusPost are no longer taking a signature where it's required upon delivery. Keep up to date with your tracking number for a delivery time.
*Shipping times interstate are now taking longer to arrive. Please keep up to date with your tracking number on your Shipping email.
* Shipping times to NZ/World are taking an extra 1-2 weeks to arrive. Make sure your country is accepting parcels before completing an order.
INTERNATIONAL ORDERS
Please note that International orders (including New Zealand) may be subject to customs inspections and import duties and taxes unique to your country.
TAXES & DUTIES
Please note taxes and duties may be charged for international orders.
All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.
If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.